Assist and support the Store Manager in managing daily operations: sales, administration, customer service, merchandising and communication
Maximise contribution by helping to achieve budget sales and controlling costs.
Assist Store Manager in managing store costs without jeopardising stores objectives.
Staff selection, training, HR management and administrative issues in coordination
with the Store Manager
Develop and motivate the team in order to achieve highest possible levels of customer service and performance.
Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers' needs
Manage the customer experience as part of the Furla multi-channel strategy.
Manage customer queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximised.
Handle store activities in terms of customer service, visual guidelines and stock controlling duties always securing the respect of dress-code, procedures and company policies
Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store's image, performance and profitability
Maintain open communication up and down within the store, across to other departments and ultimately the customer.
Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual.
Responsible within the store for health and safety compliance.
KEY REQUIREMENTS
Degree or above in relevant discipline
Significant experience in a similar role within the Retail Industry, preferably Fashion