The Client Relations Supervisor will lead the Office Services team at a prestigious investment bank in NYC, ensuring smooth day-to-day operations, exceptional customer service, and a highly organized, presentable office environment. This role combines leadership, operational coordination, vendor oversight, and cross-functional collaboration to support internal stakeholders and uphold service excellence.
Key Responsibilities:
Team Supervision & Coordination (35%)
Supervise, train, and mentor the Office Services team to maintain high standards of performance and efficiency.
Assign responsibilities and manage daily workload distribution to ensure task completion and service continuity.
Conduct performance reviews, offer constructive feedback, and recognize individual and team achievements.
Maintain accurate time tracking via Paychex and manage overtime records using OT spreadsheet logs.
Cultivate a collaborative, positive work culture focused on continuous improvement and service excellence.
Office Maintenance & Organization (15%)
Oversee the upkeep of all office areas, ensuring a professional, clean, and welcoming environment.
Monitor inventory and restock office supplies, pantry items, and other essential resources.
Coordinate with janitorial and maintenance teams for regular cleaning and maintenance tasks.
Implement and maintain systems for effective document filing and office organization.
Customer Service & Support (15%)
Serve as the main point of contact for all office services inquiries, ensuring prompt and courteous resolution of issues.
Address and resolve service-related concerns, proactively seeking opportunities to improve the employee experience.
Manage client access and resolve issues related to SendPro Enterprise software.
Liaise with software vendors (SendPro Enterprise and SendSuite Tracking) to address technical issues and explore functionality.
Issue Management (15%)
Communicate with on-site handymen and contractors regarding repair and maintenance work.
Maintain an up-to-date issue log, tracking progress and resolutions.
Close out ServiceNow tickets assigned by the Facilities team related to office repairs or requests.
Vendor Management (5%)
Monitor and evaluate vendor performance to ensure service quality and compliance.
Escort vendors as needed and generate detailed visit reports.
Office Events & Logistics (10%)
Support event planning and execution for internal meetings, conferences, and office events.
Coordinate room setups and collaborate with departments to manage event logistics.
Prepare meeting rooms and resources in advance to ensure smooth event execution.
Manage both short-term and long-term office service projects, tracking progress and follow-ups.
Develop and maintain Excel spreadsheets and PowerPoint presentations as needed.
Training & Development (5%)
Actively participate in internal training programs and professional development initiatives to stay updated on office systems and service best practices.
Qualifications:
3-5 years of experience in office services, facilities coordination, or client relations; experience in a financial or corporate setting preferred.
Prior supervisory or team lead experience strongly preferred.
Strong organizational and multitasking skills.
Proficient with Microsoft Office Suite (Excel, PowerPoint) and office management software.
Familiarity with SendPro Enterprise and SendSuite Tracking is a plus.
Exceptional communication and interpersonal skills.
Ability to maintain confidentiality and handle sensitive matters with professionalism.